Tips for Better Communication: Say This, Not That

Gut Check | Thursday, July 25, 2019

Good communication is key to a team’s success — especially in an environment like the GI unit. Things can move quickly and it can be easy to (unintentionally) come across as rude or short. For nurse managers, too, there’s a lot to juggle, from solving problems on-the-go to managing different personalities.

Whether you manage a team or are at an entry-level position, smart communication can go a long way. Here are some key phrases to avoid using and what to say instead.

You may be busy, but according to Forbes, this language is dismissive and shows a lack of respect for the other person.

A simple fix: express that you’re busy at the moment but can make time for your colleague later.

This language signals there’s no room for growth and supports keeping with the status quo. According to author and speaker Patrick Kelly, this kind of thinking can harm an organization.

Embrace new ideas — or at the very least, the opportunity to learn more about them.

A smart leader seeks out multiple viewpoints, according to Entrepreneur Magazine. Consider your employees as your first line of defense. They are the eyes and ears of the organization, and their suggestions or concerns should carry that significance.

Let’s face it — not every employee will have a perfect disposition, and in times of stress, a bad attitude can be amplified. But good leaders (and those aspiring to leadership) should not let emotion get in the way of professional feedback.

Is this person’s attitude related to performance? Do they have the support they need to succeed? Have a conversation with this individual to get to the root of the problem, before dismissing them for a bad attitude.

Good communication can be the difference between a team full of tension and one that works together to navigate stressful situations. Which words will you choose?

SGNA is a community of nurses, technicians, medical assistants, industry representatives and other GI professionals. Members join to stay up-to-date on industry trends and evidence-based practice, receive free and discounted education, network with others passionate about gastroenterology and to feel pride in their profession. Not a member? Join SGNA today!